"Things I would change? I would get directly to patients much sooner.
The voice of the patient--not the money exchange, but the eloquence of the
patient to speak up about what they need and want--is so powerful. We haven't
invited patients to speak up enough. I'd build an IHI that was a megaphone
for the patients. It's storytelling; it's hearing that this patient was
in my hospital and this is what they went through. We need to create a space
for patients to talk about things like that. Because, sooner or later, it's
going to be me or my child." Don Berwick, MD.